How Enwave Works
Transform customer feedback into actionable insights in 5 simple steps. From connection to ROI measurement, see how our AI platform works.
5-Step Process
Our streamlined process gets you from setup to insights in days, not months. Each step is designed for maximum impact with minimal effort.
Step 1: Connect
Connect your existing platforms and data sources. Our team handles the technical setup while you focus on your business.
One-Click Integrations
Pre-built connectors for Amazon, Shopify, HubSpot, Salesforce, and more. No coding required.
Custom APIs
Need something custom? Our team can build integrations for any platform or data source.
Secure & Compliant
Enterprise-grade security with encryption, audit logs, and compliance certifications.
Supported Integrations
+ Custom integrations available
Data Flow
Step 2: Ingest
Automatically collect and normalize data from all your customer touchpoints. Our system handles different formats, languages, and data structures.
Real-time Sync
Data flows continuously from your platforms. No manual exports or batch uploads required.
Smart Deduplication
Automatically identifies and merges duplicate feedback across different channels.
Data Validation
Quality checks ensure clean, accurate data for better AI analysis and insights.
Step 3: Understand
Our AI engine analyzes every piece of feedback to extract topics, sentiment, and actionable insights. Advanced NLP understands context and nuance.
Topic Extraction
Automatically identifies key themes like "sizing", "quality", "shipping" across all feedback.
Sentiment Analysis
Measures emotional tone and satisfaction levels with aspect-based precision.
Anomaly Detection
Spots unusual patterns and emerging issues before they become major problems.
AI Analysis Example
Action Recommendations
Update ASIN B08XYZ123 size chart - 67% of returns cite sizing issues
Improve packaging for fragile items - trending complaint this week
Highlight fast shipping in marketing - 94% positive sentiment
Step 4: Act
Get specific, prioritized recommendations for improving your products, processes, and customer experience. From quick wins to strategic changes.
Smart Prioritization
Actions ranked by impact, effort, and urgency. Focus on what matters most first.
Automated Responses
AI-generated reply drafts for common issues. Maintain your brand voice while saving time.
Workflow Integration
Push tasks directly to your project management tools and CRM systems.
Step 5: Measure
Track the impact of your improvements with comprehensive ROI reporting. See how changes affect returns, satisfaction, and revenue.
ROI Tracking
Calculate cost savings from reduced returns, faster resolutions, and improved satisfaction.
Before/After Analysis
Compare metrics before and after implementing changes to prove impact.
Executive Reporting
Beautiful dashboards and reports that communicate value to stakeholders.
ROI Dashboard
Ready to Get Started?
Most customers see initial insights within 48 hours of setup. Book a demo to see how Enwave can work for your business.
Quick Setup
Connect your platforms and start seeing insights within 48 hours. Our team handles the technical details.
Scalable Platform
From startup to enterprise, our platform grows with your business. Handle millions of feedback points effortlessly.
Expert Support
Dedicated customer success team ensures you get maximum value from day one. We're invested in your success.
No credit card required • 14-day free trial • Setup in under 1 hour